How can we help?

Have questions about your membership or an order? Our dedicated support team is here to assist you with any inquiries.

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Contact Information

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST. We typically respond to all inquiries within 24 hours.

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Email Us

support@viralbasket.com

members@viralbasket.com

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Visit Our Office

123 Designer Row, Fashion District

New York, NY 10001, USA

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"Viral Basket's customer support is top-notch. They handled my membership upgrade smoothly and answered all my rug-related questions within an hour!"

— Sarah J., Platinum Member

Quick Answers

How does the gated membership work?

Only registered members can view our exclusive pricing and purchase products. This model allows us to offer factory-direct prices without retail markups.

What is your shipping policy?

We ship globally. Standard domestic shipping takes 3-5 business days, while international shipping varies by location (usually 7-14 days).

Can I cancel my membership at any time?

Yes, you can manage and cancel your membership anytime from your account dashboard. No long-term commitments required.

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